Insights
Looking Past the Mirage of Perfection: What I’ve Learned About Change Management and Capability Building in Reinsurance
Discover why achieving operational excellence in reinsurance claims relies on human culture and continuous capability building rather than the mirage of perfect technology.
Exception Taxonomy 101: For Technical Accounting in Reinsurance
A pragmatic guide to a seven-point exception taxonomy for reinsurance technical accounting, helping teams systematically categorise data discrepancies and eliminate ledger friction.
Data stewardship and minimum data standards in reinsurance
Discover how active data stewardship and minimum data standards (MDS) are essential for overcoming regulatory reporting fatigue and driving the success of agentic AI in modern reinsurance.
Who owns, who decides? Ownership and decision rights across reinsurance interfaces
This article clarifies the distinct data and decision responsibilities of cedants, brokers, and reinsurers, ensuring clear accountability for data quality, process orchestration, and automated underwriting outcomes.
Exception management as the true operating model in reinsurance processes
For years, reinsurance has chased straight-through processing, and when it works, it works well.
But the idea that automation removes complexity doesn’t quite hold up in practice. The reality is that exceptions aren’t the edge case, they’re the day-to-day.
The firms that are getting this right aren’t eliminating exceptions, they’re building better ways to manage them.
Operational Excellence in Reinsurance through Right First Time (RFT)
Learn how the Right First Time (RFT) philosophy eliminates FNOL errors and prevents retrocession leakage, transforming claims management from a cost centre into a strategic engine for operational excellence and capital efficiency.
Process Parity is the Bedrock of Reinsurance Automation & I’m Going to Show You Why
Explore why your human logic is actually the gold standard for automation in reinsurance and how process parity is the only real way to turn tech investments into actual ROI.
How to Scale Efficiently: Lessons from an Acord Case Study
You’re sailing full steam ahead, trying to scale operations in the high-stakes world of global reinsurance. Growth is the goal, efficiency the promise - until reality hits! Beneath the surface lies the iceberg every reinsurer knows too well: the manual burden of claims administration…